Communication 601: Graphical tools for communicating concepts to senior executives.
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We all know that effective communication in the workplace is the key to advancing, but how exactly do you do that? How can you actually improve workplace communication? Engineers, programmers, project managers and consultants all need some tools to help them "sell" ideas. One of the most useful - but underappreciated - is a multifunction process map. The process map is mentioned and required in ISO 9000, Six Sigma and Lean manufacturing, but you don't need those complex methodologies to take advantage of this useful tool.
In this seminar, we'll walk through how to make a process map and how to use it. We'll demonstrate this tool with a case study based on the instructor's work in management consulting. The case is an example of how you can use a process map to "sell your ideas." If you use this communication tool correctly, your "sale" should be quite easy.
When I started my career, I was a pretty good research scientist but I knew I needed to improve my business skills. The major breakthrough came not through the workplace, but through coaching. You want to learn to communicate? Try coaching a rowdy, rough-and-tumble water polo team. I learned – and learned quickly – how to make the seemingly complex simple and how to put things in terms that were important to each athlete.
These skills helped me make the transition from scientist - the Geek and Proud of It - to entrepreneur and management consultant. The most satisfying successes in my consulting career came not from my technical brilliance, but from making things crystal clear for my clients, then teaching them how to share their best with their colleagues. Turns out, those skills were the most important thing I left for my clients. My mission now is to give the world's technical people the communication skills they need to advance their careers.
StartProcess Map Overview - 1 (3:15)
PreviewProcess Map Overview - 2 (4:57)
StartSTEP 1 - Define the Process: Start and End Points (4:14)
StartSTEP 2 - Define the Players: Who's Involved (5:28)
StartSTEP 3 - Map the Process (1) (4:50)
PreviewSTEP 3 - Map the Process (2) (3:56)
StartSTEP 4 - Validate the Process (1:46)
StartSTEP 5 - Investigate the Problem Areas (1:49)
StartSTEP 6 - Sell Your Idea (2:58)
Frequently Asked Questions
This course is designed for those who want to advance from technical specialist to leader. Engineers, project managers, software developers, consultants and anyone else who sees that good communication skills in the workplace are the prerequisite to a great career.